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I don’t know what world you live in. I mean that literally. I don’t know what business you’re in, what your customers think of you, how people treat you–I don’t know any of those things. I don’t know what world you live in. But one thing that I do know, with certainty, is this:
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When I was in high school, I used to hang out with a guy named Vince DiCola. You probably haven’t heard of Vince, but he was—and still is—the best rock keyboardist I ever knew. I mean, this guy could play anything! And because I was hanging around with Vince, I decided to learn to play keyboards also. So I did—and I got good enough that, over the years, I’ve played professionally with a few bands. Am I as good as ...
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I was at an event recently where one business speaker asserted that there were four words you should never tell a customer: “I can’t do that.” And he had some very good reasons for this assertion:
Your competitors love it when you tell a customer, “I can’t do that.”
It’s music to their ears.
When you tell a customer, “I can’t do that,” you’re giving them an excuse to look elsewhere, and you’re opening a window of ...
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It was 4:00am yesterday morning, and I was driving to the airport for a speaking engagement in Pittsburgh. This is a pretty common occurrence for me (not necessarily the Pittsburgh part, but the rest of it). All of a sudden I had one of those, “Oh no, did I leave the iron on?” moments. I forget what it was that I was actually worried about—it wasn’t the iron. Probably, “Did I lock the door?” or “Did I water the plants?” ...
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I’m getting ready to board a plane, something I do several times a week. Each time, I’m putting my trust—and my life—in the hands of the pilot. This is, in all likelihood, a person I’ve never met, and never will meet. But I rarely, if ever, think about it, and I’ll bet you don’t either. The trust is so ...
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I had a speaking engagement in Indianapolis this past Saturday, which meant that I flew in to the Indianapolis airport on Friday. At least, that was the game plan. Those of you who watched the news over the weekend know that much of Indiana was devastated by massive thunderstorms and tornadoes. The actual weather conditions ended up being much worse ...
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Seth Godin wrote an interesting blog today pondering whether there will ever be a time when being uninformed is cause for shame. It’s a good question, particularly in a culture that seems to equate “uninformed” with “real.” A culture that thinks having an “elite education” is a bad thing (and it’s especially galling when ...
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That’s my mandate/order/request/challenge to you today. Branch out.
Let’s face it, most of us live our lives on autopilot. We get up at the same time every day, we eat the same things for breakfast, drive the same route to work, listen to the same radio stations, read the same books, talk to the same people. And the sad thing is that we seem fine with that.
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What will your one thing be today?
Back when I was producing my sketch comedy TV show, Almost Live!, I had one cardinal rule that I followed, for each and every show, during the entire 15-year run. That rule was this:
Continue Reading →For each show, there had to be at least one element that would make the audience think, at ...