Back when I was producing my sketch comedy TV show, Almost Live!, I had one cardinal rule that I followed, for each and every show, during the entire 15-year run. That ...Continue Reading →
At a conference I was speaking at, one of the other presenters was talking about customer service. He showed a photo of a storefront he had once seen; it was a small, mom and pop candy store. Taped to the front window was a hand-made sign on which was printed, in large, angry letters:
NO, WE DO NOT SELL ICE CREAM!!!
This conference happened several years ago, and although I don’t recall the name of the other presenter ...Continue Reading →
To my continual astonishment, I get word from time to time that my book, The 5 Best Decisions the Beatles Ever Made: A Handbook for “Top of the Charts” Success, is being used as a textbook in some college and university business courses. The astonishment is not because I think it’s a bad book—it’s not—but because I didn’t write it with academicians in mind. I wrote it for the managers, supervisors, and leaders who are actually out there in the ...Continue Reading →