customer service Archives - Page 7 of 7

Don’t Change Your Business; Redefine It

Last week I was the guest on a radio show—two hours talking about the Beatles, which is heaven for me. One of the things we spent a great deal of time talking about was the Beatles’ incredible growth and evolution from album to album. I mean, in roughly five years these guys went from Please Please Me through Sgt. Pepper and the White album all the way to Abbey Road. That’s a growth curve that’s unprecedented and, so far, unequaled ...

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31
MAY
2009

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Change, Creativity, Producing Results, The Beatles

Beatles, Bill Stainton, branding, change, creative ideas, creativity, customer service, exceeding expectations, innovation, innovative thinking, keynote speaker, leadership, leadership training, leading through change, professional speaker, running a business, running your business, small business, small business success

3 Things You Can Do NOW to Build Your Business

Posted by: Bill Stainton

A friend of mine has a dog with cataracts. He (the dog) is perfectly happy going through his day, but he bumps into things a lot. It seems to me that a lot of businesses are plagued by “corporate cataracts.” There’s a lack of clarity, a lack of focus, in what they do. Their vision is cloudy, and this is costing them millions of dollars a year. So right now you’re either thinking, “Boy, I’m sure glad that’s not my ...

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26
MAY
2009

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Change, Producing Results, The Beatles, Work Ethic

attitude, Beatles, Bill Stainton, business clarity, customer service, keynote speaker, leadership, leadership training, professional speaker, running a business, running your business, sales, small business, small business success

Office Politics Made Simple

Posted by: Bill Stainton

“Office politics” has gotten a bad name, but it’s really nothing more or less than the informal communications network of an organization. At the first TV station I worked at, there was a guy named Rick who had really figured out this network to the nth degree. He had determined who the key players were in the organization, and who had influence over these key players (for example, the General Manager’s adminstrative assistant had influence over the General Manager). He ...

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21
MAY
2009

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Communication, Customer Service, Producing Results, Work Ethic

attitude, Beatles, Bill Stainton, business integrity, customer service, keynote speaker, leadership, leadership training, office politics, Paul McCartney, professional speaker, running a business, running your business, small business, small business success

What Are Your Customers Really Telling You?

Posted by: Bill Stainton

At a conference I was speaking at, one of the other presenters was talking about customer service. He showed a photo of a storefront he had once seen; it was a small, mom and pop candy store. Taped to the front window was a hand-made sign on which was printed, in large, angry letters:

NO, WE DO NOT SELL ICE CREAM!!!

This conference happened several years ago, and although I don’t recall the name of the other presenter ...

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4
MAY
2009

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Change, Customer Service, Producing Results, Sales, The Beatles

Beatles, Bill Stainton, customer service, keynote speaker, leadership, leadership training, multiple streams of income, professional speaker, running a business, running your business, sales, small business, small business success

Somebody’s Gonna Win…Why Not You?

Posted by: Bill Stainton

Every college or university has its share of freshman-level courses. You know, the huge “intro” courses that start out with 300 or so students—and end with maybe 100? Most of the students who drop these courses do so for one of two reasons:

they find the course material stultifyingly dull, or
they find the course material inordinately difficult.

That’s the way it should be. These courses are designed to “weed out” the serious students (in that field, at least) from the dabblers, the ...

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20
APR
2009

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Customer Service, Producing Results, The Beatles, Work Ethic

Beatles, Bill Stainton, branding, change, competition, customer service, exceeding expectations, keynote speaker, leadership, leadership training, leading through change, professional speaker, running a business, running your business, small business, small business success

Can You Be #1 in the World?

Posted by: Bill Stainton

A number of years ago I was conducting an all-day workshop for Philips, the consumer electronics and healthcare giant, and I found out that one of their core principles was to not be involved in any business that they couldn’t be #1 or #2 in the world at. Now, for a large company like Philips, this is not an unusual principle. Many global businesses have adopted similar goals for themselves. My question is this:

Why is it that so few small ...

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4
APR
2009

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Creativity, Customer Service, Producing Results, The Beatles, Work Ethic

Beatles, Bill Stainton, branding, competition, creative ideas, customer service, exceeding expectations, goals, leadership, leadership training, professional speaker, running a business, running your business, small business, small business success, teamwork

3 Beatles Songs Every Leader Should Know

Posted by: Bill Stainton

The Beatles recorded over 200 original songs during their career as a band. While virtually all of them are great songs (yes, I’m biased), there are a few whose titles alone could serve as a “mini-MBA” for business leaders. Today we’re going to look at three of them:

The Word (from the Rubber Soul album, 1965): For the Beatles, the word was “love.” Not a bad word to be associated with. But what’s your word (or combination of two ...

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26
MAR
2009

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Change, Leadership, Producing Results, The Beatles

Beatles, Bill Stainton, branding, change, competition, customer service, keynote speaker, leadership, leadership training, leading through change, professional speaker, running a business, running your business, small business, small business success

How to Keep Your Customers Happy

Posted by: Bill Stainton

If your focus is on meeting your customers’ expectations and making them happy, you’ve already lost. In today’s competitive environment, you have to exceed their expectations and make them ecstatic. Hopefully, this doesn’t come as shocking news to you. People much smarter than I have been saying it for several years now. (For the record, people much stupider than I have been saying it also, but do we really want to focus on them?) So we all know that to ...

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19
MAR
2009

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Creativity, Customer Service, Producing Results, The Beatles

Beatles, Bill Stainton, customer service, exceeding expectations, keynote speaker, leadership, leadership training, professional speaker, sales