Do You Know What Mastery Looks Like?

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So I had a birthday last week…

YOU: “How old are you?”

motivational speaker Bill StaintonDoesn’t matter. Anyway, I happened to be in San Diego for the annual convention of my industry organization, the National Speakers Association, and a group of friends (and soon-to-be-friends) took me out to a nice little restaurant for dinner. We got a private room in the back, about ...

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Leaders: The Medium is NOT the Message

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I was just reading a back issue of Harvard Business Review and came upon an article by Jorge Cauz, the president of Encyclopedia Britannica.

YOU: “Encyclopedia Britannica?! Is that still a thing? Are encyclopedias still a thing? I mean, aside from Wikipedia, of course.”

Yes, it’s still a thing, although as of last year they no longer produce a physical, bound, book version. Today they are digital only. When asked about that, Cauz said:

“I’m confident in Encyclopedia Britannica’s ability to endure in ...

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Why Good Magicians–and Good Leaders–Have a Plan B

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[Tweet “Why Good Magicians–and Good #Leaders–Have a Plan B”]

In card magic, there are a number of secret moves, or “sleights,” that all self-respecting magicians must master. I still remember spending hours, days, and weeks practicing maneuvers like the side pass, the Elmsley count, the glide, and many others. I got fairly good, although my professional magician friends can run circles around me. I was a pretty good amateur, but I was never a master.

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Stop Treating Your Stars Like Crap!

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I’ll always remember the first time I met Jay Leno. It was around 1986, and I was the executive producer of Seattle’s legendary comedy TV show Almost Live! Jay was coming into town for some corporate event, and he had agreed to do a guest spot on our show. We’d arranged to pick Jay up at the airport, so at the appointed time I, along with our show host Ross Shafer (who already knew Jay), and a pre-“Science Guy” Bill ...

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You Are NOT Your Customer’s Responsibility

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You do a great job for a customer, and you’re set! That customer will never forget you! Right? Wrong! As it turns out, it is NOT your customer’s job to remember you!

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