So I had a birthday last week…
YOU: “How old are you?”

JUL
2014
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So I had a birthday last week…
YOU: “How old are you?”

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Do you really know what’s going on in your industry? Here’s a great way to become a real “industry insider”!
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I was just reading a back issue of Harvard Business Review and came upon an article by Jorge Cauz, the president of Encyclopedia Britannica.
YOU: “Encyclopedia Britannica?! Is that still a thing? Are encyclopedias still a thing? I mean, aside from Wikipedia, of course.”
Yes, it’s still a thing, although as of last year they no longer produce a physical, bound, book version. Today they are digital only. When asked about that, Cauz said:
“I’m confident in Encyclopedia Britannica’s ability to endure in ...
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Being a “leader” doesn’t necessarily mean you have “leadership.” In this video, I explain the difference.
Continue Reading →In card magic, there are a number of secret moves, or “sleights,” that all self-respecting magicians must master. I still remember spending hours, days, and weeks practicing maneuvers like the side pass, the Elmsley count, the glide, and many others. I got fairly good, although my professional magician friends can run circles around me. I was a pretty good amateur, but I was never a master.
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It’s graduation season and with it, a great lesson for business leaders!
Those of you who are familiar with the magnificent physical specimen that I have become will find this difficult to believe, but in high school I was a band geek. That’s right. Conestoga Valley High School, marching band, drum section. While the cool guys were running up and down the field getting touchdowns and girls, I was marching up and down the field in spats. Envious, aren’t you?
So being one of the drummers in the marching band was not exactly ...
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If, as a leader, you find that you’re always the smartest person in the room…you need to hire better people!
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I’ll always remember the first time I met Jay Leno. It was around 1986, and I was the executive producer of Seattle’s legendary comedy TV show Almost Live! Jay was coming into town for some corporate event, and he had agreed to do a guest spot on our show. We’d arranged to pick Jay up at the airport, so at the appointed time I, along with our show host Ross Shafer (who already knew Jay), and a pre-“Science Guy” Bill ...
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You do a great job for a customer, and you’re set! That customer will never forget you! Right? Wrong! As it turns out, it is NOT your customer’s job to remember you!
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