Why Good Magicians–and Good Leaders–Have a Plan B

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In card magic, there are a number of secret moves, or “sleights,” that all self-respecting magicians must master. I still remember spending hours, days, and weeks practicing maneuvers like the side pass, the Elmsley count, the glide, and many others. I got fairly good, although my professional magician friends can run circles around me. I was a pretty good amateur, but I was never a master.

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Stop Treating Your Stars Like Crap!

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I’ll always remember the first time I met Jay Leno. It was around 1986, and I was the executive producer of Seattle’s legendary comedy TV show Almost Live! Jay was coming into town for some corporate event, and he had agreed to do a guest spot on our show. We’d arranged to pick Jay up at the airport, so at the appointed time I, along with our show host Ross Shafer (who already knew Jay), and a pre-“Science Guy” Bill ...

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You Are NOT Your Customer’s Responsibility

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You do a great job for a customer, and you’re set! That customer will never forget you! Right? Wrong! As it turns out, it is NOT your customer’s job to remember you!

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Are You Setting Your Team Up For Success…or Failure?

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A friend of mine recently asked me if I could sit in on keyboards with his band for an upcoming gig. I have the night available, so I said sure. A few nights ago I went to a rehearsal so I could meet the other guys in the band and get a feel for the music.

It could have gone better.

Oh, it wasn’t bad, mind you. But it could have gone better. They didn’t show me a set list or any ...

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The Secret to Successful Teams is in the Numbers

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Because I apparently have trouble saying no, I’ve been a member of several boards of directors (or, in some cases, boards of trustees, although the differences, as far as I could tell, were negligible). Some of these boards were more dysfunctional than others. Eventually I noticed that as the size of the board increased (i.e., number of people), so did the dysfunction. According to the research, the same is true of nearly all work teams.

So now, as a writer, I ...

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