Back in the Saddle Again

Posted by:

I haven’t blogged in over a week. Nor have I Tweeted, Facebooked, or LinkedIn. I’ve fallen off my self-imposed schedule. Part of this is for good reason: I’ve been meeting with colleagues face-to-face, in Phoenix, Denver, and Breckenridge. Social media is great, but nothing will ever beat getting together with colleagues over a glass of wine or a couple of beers and talking shop. So that’s the good reason. The bad reason is that I got lazy. I got used ...

Continue Reading →
0

Communication, Producing Results, The Beatles, Work Ethic

, , , , , , , , , ,

Why This Business Made the Sale

Posted by:

I guess I’m getting a new roof. I don’t want to get a new roof, but I guess I’m getting one. I mean, I know I’ve needed a new roof. My neighborhood, and therefore my house, is 20 years old, and most of my neighbors have already replaced their roofs. I’ve been holding out because I’d rather spend my money on candy and ice cream. Still, in the past two or three years I’ve received dozens, possibly hundreds, of flyers ...

Continue Reading →
0

Communication, Customer Service, Sales, The Beatles

, , , , , , , , , , , , ,

How to Create Fiercely Loyal Customers

Posted by:

A colleague and I were comparing cell phones yesterday. Mine is an iPhone and hers is, well, not an iPhone. I asked her how she liked her phone, and she said, “It’s fine, I guess. No complaints. It gets the job done.” Then she asked me how I liked my iPhone, and I practically yelled out, “I love my iPhone!” If you’re an iPhone user, you know what I mean. iPhone users love their phones, and they’re fiercely loyal. It’s ...

Continue Reading →
0

Creativity, Customer Service, The Beatles, Work Ethic

, , , , , , , , , , , ,

Who Are Your 5 People?

Posted by:

This weekend I’ll be heading to Phoenix (current temperature: 1,000,000 degrees) for the annual convention of my colleagues in the National Speakers Association, followed by a week with my mastermind group in Denver. (For the record, there are a couple of speaking engagements sprinkled in there as well.) I’m greatly looking forward to both of these events (except for the aforementioned blistering heat) because it gives me a chance to spend time with some of the most successful people in ...

Continue Reading →
0

Change, Communication, Producing Results

, , , , , , , , ,

The UPS Guy Lied to Me

Posted by:

The UPS guy came to my house today. (This is what we in the business call a “grabber.” Notice how you’re already captivated. “Wow! The UPS guy! Right there at your own house! What happened next?!”) Well, today’s a nice summer day, I had the windows open, and I happened to be playing the piano when the UPS guy arrived. Nothing difficult, of course, because I’m not that good. It was just a nice little version of the Beatles’ Blackbird ...

Continue Reading →
1

Change, Creativity, Producing Results, The Beatles

, , , , , , ,

Leaders, Stop Droning…PLEASE!

Posted by:

A good leader is, among other things, a good communicator. As a professional speaker, I attend a lot of corporate and association conferences. I’ve seen hundreds of CEOs, presidents, and other leaders address their people. And I’ve found that, all other things being equal, the most effective communicators are those who can say what they need to say in the least amount of time (while keeping it engaging). The ineffective ones are those who drone on and on, generally eating ...

Continue Reading →
0

Communication, Leadership, Producing Results

, , , , , , , ,

Page 80 of 93 «...5060707879808182...»