Are You Working Too Hard?

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The first words of the title track of the Beatles’ first movie are, “It’s been a hard day’s night, and I’ve been working like a dog.” Does that sound like your life? If so, I’d like to suggest that maybe, just maybe, you’re working harder than you have to. Please note: I’m not suggesting that you shouldn’t work hard. As I’ve pointed out before, Paul McCartney once said, “The reason we were twice as good as anyone else is because ...

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How Are You Using Your Time?

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I waste way too much time. When you work for yourself, that’s real easy to do. Although, come to think of it, when I worked for other people I wasted way too much time as well. I’m trying to get better, which is why I’m writing this now. I’m sitting in a lounge in Dulles airport and I’ve got 20 minutes before I need to board my flight to Seattle. My choice—and the choice we all have virtually every waking ...

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5 Bits of Business Wisdom from Mom

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Happy Mothers Day! The Beatles wrote a song called Your Mother Should Know (it’s on the Magical Mystery Tour album), so I thought it would be appropriate on this day to talk about five things that mothers do know that business leaders should know as well—but sometimes don’t. Because, after all, mother knows best!

  1. Look both ways before you cross the street. Don’t rush recklessly into the “traffic” of your business: decisions, new ventures, partnerships, etc. Make sure you know what ...
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The Magic of Lifelong Learning

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When is the last time you learned something new? And I’m talking about real, purposeful learning (as in, say, learning Italian) as opposed to mundane, everyday learning (as in, “Really? Cousin Mary’s having a baby? How wonderful!”) I’m talking about the kind of learning that takes a conscientious effort, and that really works the old brain muscle. If you’re like many people, your answer probably begins with some variation of, “Well, let’s see. I left college in….”

And that’s not good ...

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A Proven Formula for Failure

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When I was back in high school, a friend of mine started a rock and roll band which lasted all of a week. When I asked him why they broke up, he said, “Well, we had one practice, and it was pretty clear that we’d never be as good as the Beatles, so we quit.” Leaving aside the question of whether one practice session is really enough to determine, with certainty, that you’ll never be as good as the Beatles ...

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What Are Your Customers Really Telling You?

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At a conference I was speaking at, one of the other presenters was talking about customer service. He showed a photo of a storefront he had once seen; it was a small, mom and pop candy store. Taped to the front window was a hand-made sign on which was printed, in large, angry letters:

NO, WE DO NOT SELL ICE CREAM!!!

This conference happened several years ago, and although I don’t recall the name of the other presenter ...

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The Light at the End of the Tunnel

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So…where are you going to be when the recession ends? Because it will end, you know. Not that there’ll be a specific date, like V-E Day (that’s Victory in Europe Day for you kids in the audience—May 8, 1945, when Nazi Germany surrendered, ending the European portion of World War II; also for you kids in the audience, World War II was a big, big war that happened before you were born). But at some point the economy is going ...

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The Most Important Skill for the Future

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I saw a billboard the other day that said something to the effect of: “The top 15 careers of 2025 don’t even exist today.” Whether those numbers are accurate or not, they’re almost certainly in the ballpark. The point is, we can’t predict with any certainty what the challenges and opportunities will be even a few years down the pike. After all, in the 60s nobody was predicting anything remotely like the computer industry or the Internet, not to mention ...

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Do What You Hate

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I just got back from the gym. Perhaps not the earth-shattering news you’ve come to expect from this blog, but to get the full impact you have to know two things:

  1. I hate going to the gym (even though I go virtually every day); and,
  2. I really hate going to the gym in the morning!

But, because of some scheduling conflicts, it turns out that 7:30 this morning was the only time today I could go. Yes, I could have opted to simply ...

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A Lesson in Attitude from Austin

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Yesterday I was the opening keynoter for a conference in Austin, TX. The audience comprised 300 financial aid professionals—the people who make it possible for other people to go to college. Because of a number of factors, their status is completely up in the air; they literally don’t know if their organization will exist one year from now. So what was the mood like at the conference? Upbeat, enthusiastic, and fun! We had an absolute blast together, and it was ...

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