You Are NOT Your Customer’s Responsibility

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You do a great job for a customer, and you’re set! That customer will never forget you! Right? Wrong! As it turns out, it is NOT your customer’s job to remember you!

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How to Be Both Leader and Team Member

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Big Leadership Question #1:

Can you be both the leader of, and an equal member of, a work team?

Big Leadership Question #2:

How?

For those of you who are scratching your heads and saying, “What the hell is he talking about?” let me explain.

Motivational Speaker Bill StaintonFor 15 years I was the executive producer of a sketch comedy TV show called Almost Live! But for those same 15 years, I was also one of the writers, ...

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You Can’t Please Everyone…Nor Should You!

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Are you feeling unloved and underappreciated? That’s okay! You can’t please everyone…nor SHOULD you!

Motivational Speaker Bill Stainton

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Are You Setting Your Team Up For Success…or Failure?

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A friend of mine recently asked me if I could sit in on keyboards with his band for an upcoming gig. I have the night available, so I said sure. A few nights ago I went to a rehearsal so I could meet the other guys in the band and get a feel for the music.

It could have gone better.

Oh, it wasn’t bad, mind you. But it could have gone better. They didn’t show me a set list or any ...

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The Secret to Successful Teams is in the Numbers

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Because I apparently have trouble saying no, I’ve been a member of several boards of directors (or, in some cases, boards of trustees, although the differences, as far as I could tell, were negligible). Some of these boards were more dysfunctional than others. Eventually I noticed that as the size of the board increased (i.e., number of people), so did the dysfunction. According to the research, the same is true of nearly all work teams.

So now, as a writer, I ...

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Are You an Amateur or a Professional?

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What can a concert pianist teach us about business? Nothing much…just the difference between being an amateur and being a professional.

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The Leadership/Weightlifting Connection

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So I’m at the gym this morning, lifting a few weights and doing my best to avoid (or at least postpone) decrepitude, and at one point I turned to the person next to me and said, “How come this never gets any easier?” He laughed appreciatively at my joke (in my mind that’s what he did; in reality he looked at me, blinked, and then moved over to a different station across the room), and I went back to my ...

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How Complacency Can Kill You

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Last week I wrote about something my FAA flight examiner said as he signed me off for my pilot’s license: “This is a license to learn. It doesn’t mean you know everything.”

This week I want to tell you what he said immediately after that.

First of all, a little background. I got my pilot’s license after about 50 hours of flight time. (You must have a minimum of 40 hours before you’re eligible ...

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