Leading Change: The Missing Step

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[Tweet ” Leading a team through change can be difficult, rewarding, messy, profitable, and frustrating.”]Leading a team through change can be difficult, rewarding, messy, profitable, frustrating, and fruitful. But no matter what the experience, it will all be for naught if the leader misses one crucial step of the process—a step that, unfortunately, most leaders do miss.

Sadly, I speak from experience. During my fifteen years as the Executive Producer of Seattle’s sketch comedy TV show Almost Live!, I led my ...

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Are You Really Focusing on Your “A” Clients?

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I was talking to my friend and colleague Lewin Williams yesterday. Lewin is a financial services consultant who helps other financial services consultants improve their business. Lewin’s philosophy—the one that has made a big difference for his clients—is simply this:

Focus on your “A” clients.

Now that sounds simple and obvious, doesn’t it? Focus on the 20% of your clients who bring in 80% of the results. Obvious, right?

Except that it isn’t.

If it were really that obvious, everyone would be doing it, ...

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Do You Know What Mastery Looks Like?

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So I had a birthday last week…

YOU: “How old are you?”

motivational speaker Bill StaintonDoesn’t matter. Anyway, I happened to be in San Diego for the annual convention of my industry organization, the National Speakers Association, and a group of friends (and soon-to-be-friends) took me out to a nice little restaurant for dinner. We got a private room in the back, about ...

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