Smart Leadership: The View from Outside

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This weekend I’ll be in Utah speaking to a group of credit union leaders. Although I’m a credit union member, I’m not a credit union leader, nor do I work in the credit union industry.

Next week I’ll be in Michigan speaking to the staff of a company that makes, among other things, high-end wheelchairs. Although my sister uses a high-end wheelchair, I don’t work in the wheelchair industry.

The following week I’ll be in Tacoma speaking to a large health insurance ...

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The Leader’s Dilemma: “A” Decision, or “The Right” Decision?

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“As a leader, it’s more important to make a decision than to make the right decision.”

You’ve probably heard that adage before, or some version of it, but is it true?

In a word…yes.

(Those of you crunched for time may leave now.)

Okay, let’s be clear. Making the right decision is Plan A. It’s what you’re shooting for. It’s the perfect world.

But the world isn’t perfect. Sometimes…

  • …you don’t have all the information you need.
  • …you don’t have all the time you need.
  • …there is no ...
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