As I’m writing this, I’m listening to the 60s channel on SiriusXM. It’s a channel I listen to a lot. That particular era is kind of my musical “home base.” It’s the music I tend to gravitate to — it’s my default. (I’ve heard it said that the music we tend to gravitate to is ...
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When I tell people that, as a motivational speaker, I work with, and speak for, organizations that want their people to play a bigger game and produce unreasonable results, the first question I get is, “What do you mean by unreasonable? Isn’t that kind of negative?”
To answer that, let’s first take a look at what reasonable results might look like. When I look up the word “reasonable” in ...
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I was struck this morning by a LinkedIn posting by my friend and colleague Eileen McDargh. Here’s what she wrote:
Get in control by reading only what matters. And what matters concerns your business, your future, your soul.
Another friend and colleague of mine, the late Charlie “Tremendous” Jones, was famous for saying:
Continue Reading →You will be the same person in five years as you are today except for the people you meet and ...
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I was at an event recently where one business speaker asserted that there were four words you should never tell a customer: “I can’t do that.” And he had some very good reasons for this assertion:
Your competitors love it when you tell a customer, “I can’t do that.”
It’s music to their ears.
When you tell a customer, “I can’t do that,” you’re giving them an excuse to look elsewhere, and you’re opening a window of ...
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It was 4:00am yesterday morning, and I was driving to the airport for a speaking engagement in Pittsburgh. This is a pretty common occurrence for me (not necessarily the Pittsburgh part, but the rest of it). All of a sudden I had one of those, “Oh no, did I leave the iron on?” moments. I forget what it was that I was actually worried about—it wasn’t the iron. Probably, “Did I lock the door?” or “Did I water the plants?” ...
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I’m getting ready to board a plane, something I do several times a week. Each time, I’m putting my trust—and my life—in the hands of the pilot. This is, in all likelihood, a person I’ve never met, and never will meet. But I rarely, if ever, think about it, and I’ll bet you don’t either. The trust is so ...
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I had a speaking engagement in Indianapolis this past Saturday, which meant that I flew in to the Indianapolis airport on Friday. At least, that was the game plan. Those of you who watched the news over the weekend know that much of Indiana was devastated by massive thunderstorms and tornadoes. The actual weather conditions ended up being much worse ...