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I don’t know what world you live in. I mean that literally. I don’t know what business you’re in, what your customers think of you, how people treat you–I don’t know any of those things. I don’t know what world you live in. But one thing that I do know, with certainty, is this:
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When I was in high school, I used to hang out with a guy named Vince DiCola. You probably haven’t heard of Vince, but he was—and still is—the best rock keyboardist I ever knew. I mean, this guy could play anything! And because I was hanging around with Vince, I decided to learn to play keyboards also. So I did—and I got good enough that, over the years, I’ve played professionally with a few bands. Am I as good as ...
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“Change is hard.”
“People hate change.”
“Change stresses me out.”
Bull.
As a professional keynote speaker, I’m on the road a lot. I speak to associations, organizations, and businesses across the country, and everywhere I go I hear people whining about change.
“Things are changing too fast.”
“I don’t adapt to change well.”
“Change is HAAAAAARRRRRDDDDD!”
None of it’s true, and I can prove ...
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I was flipping through the TV channels last night, trying desperately to avoid any Kardashian-related programming, when I came upon a breath of fresh air. It was a PBS biography of everybody’s favorite neighbor, Fred Rogers, who left us in 2003. I only managed to catch a few minutes of this show, but in it I heard a quotation from Mr. Rogers that I hadn’t heard before:
Continue Reading →It is my ...
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Since my job is to help leaders produce seriously award-winning teams, I’m exceedingly (some would say irritatingly) interested in what makes great teams tick. Turns out I’m in good company! The folks at MIT’s Human Dynamics Laboratory have been working on this question for some time now, and they’ve come up with an answer. A single answer.
The MIT ...
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I was struck this morning by a LinkedIn posting by my friend and colleague Eileen McDargh. Here’s what she wrote:
Get in control by reading only what matters. And what matters concerns your business, your future, your soul.
Another friend and colleague of mine, the late Charlie “Tremendous” Jones, was famous for saying:
Continue Reading →You will be the same person in five years as you are today except for the people you meet and ...
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I was at an event recently where one business speaker asserted that there were four words you should never tell a customer: “I can’t do that.” And he had some very good reasons for this assertion:
Your competitors love it when you tell a customer, “I can’t do that.”
It’s music to their ears.
When you tell a customer, “I can’t do that,” you’re giving them an excuse to look elsewhere, and you’re opening a window of ...
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Some of you know that I used to produce a sketch comedy TV show in Seattle called Almost Live! It was on the air for fifteen years, and number one in its time slot for ten straight years. During those fifteen years, my team and I won more than 100 Emmy Awards. At the risk of sounding immodest, we were really, really good at what we did. Our ...