The Unseen Details Make the Difference

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How committed are you to the quality of your work?

If you go to the British Museum (and you really should, you know), you will see the Elgin Marbles. These are a collection of ancient Greek marble sculptures that used to grace the Parthenon. (And by the way, contrary to popular belief, the “g” in “Elgin” is pronounced like the “g” in “goat,” not “gin.” Mmmm, gin.) These are magnificent statues, but what’s really amazing is what you see when you ...

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Customer Service, The Beatles, Work Ethic

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How To Lead a Creative Team

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I’ve never run a pre-school daycare, but for fifteen years I was the boss of ten multi-Emmy Award winning comedy writers, which amounts to pretty much the same thing. As the Executive Producer of Seattle’s sketch comedy TV show, Almost Live!, it was my job to keep a highly creative team motivated and productive. I learned a lot of things along the way, but primarily I learned that a creative team needs two seemingly incompatible things in order to thrive: ...

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Creativity, Leadership, Producing Results, Teams

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Stop Waiting for First Class

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Everything is better in first class. Right? I mean, that’s why they call it first class. It puts you ahead of the rest. How many times have you been sitting back in steerage (the airlines call it “economy”), seen the people in the front of the aircraft being served foie gras and vintage champagne and thought to yourself, “Everything will be great once I get into first class”? For that matter, how many times have you thought:

  • “Everything will be great ...
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Producing Results

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Why Most People Miss the Brilliant Idea

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I’m tired of hearing people talk about “quantity vs. quality,” as if the two were mutually exclusive. [You: “Really? You’re tired of that? You’re hearing this conversation so much that you’re actually tired of it? What kind of lame parties are you going to, man? I never hear people talking about ‘quantity vs. quality!'”] Well, perhaps I hang out with a more erudite crowd than you. But the point is this: quantity and quality are not mutually exclusive.

In fact, when ...

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Creativity, Producing Results

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Are You a Real Leader? Here’s One Test

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For fifteen years, I produced a sketch comedy TV show in Seattle, Washington. And for fifteen years, I was routinely asked the question, “What, exactly, does the producer actually do?” Many times, this question was asked by my mother. My stock answer was this:

“The producer is the person who apologizes the following day.”

As hilarious as this answer might be [How hilarious? On a scale from 1 to 10…about a 4], it’s only partially in jest. The producer is the person ...

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Leadership, The Beatles, Work Ethic

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Can You Answer This Basic Question?

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“What do you do for a living?”

That’s a question that far too many people dread, because they don’t have a good, compelling answer. They say something like, “I’m a lawyer,” or, “I’m a financial planner,” or, “I’m the drummer for the Beatles,” and then wonder why everybody quickly walks away. (Okay, they’re probably not going to walk away from that last one, but you get my point. And by the way—Ringo, if you’re reading this, give me a call. I ...

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Communication, Leadership, Producing Results, Videos

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