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When it comes to customer service, one size definitely does not fit all! And yet many companies treat their customers as if they were all cut from the same cloth. Sure this makes things easier, cheaper, and more efficient. But it sure doesn’t create loyal customers!
A long time ago, shortly after the dinosaurs died off, I had a ...
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You’ve got a great vision for your team, and you’re genuinely excited about it. Great! Good for you! But now, how can you get your team as excited about it as you are?
When I was producing my TV show Almost Live!, I was fortunate that my team was nearly always fully engaged in the outcome (or at least ...
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As a business speaker who helps extraordinary leaders produce extraordinary results, I’m often asked, “How can I get my team excited about the outcome? How can I get my team to ‘buy-in‘? How can I get my team engaged?” Believe me, as a leader who’s led a team to extraordinary results, I’ve asked those same questions.
I’m embarrassed to ...
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I hear it all the time: “How can I get my team to all focus on a single goal? How can I get them pointing in the same direction? Honestly, some days ‘herding cats’ seems easier than leading my team!” I get it.
As I found out while leading my incredibly creative team at Almost Live! (the sketch ...
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I’ve said it before and I’ll say it again (now, for example): good ideas are everywhere. The problem is that most of us don’t know how to look for them. We don’t see them, because many times good ideas come disguised as something else. Sometimes we have to work a little to see the application to our own lives and ...
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What does award-winning performance mean to you?
I mean specifically.
In your business, in your work, what does award-winning performance look like, sound like, feel like? How do you recognize it in yourself?
It’s been said that what gets measured gets done. Others have said that what gets measured gets managed.
I disagree with both of those statements.
The truth is this: What gets measured gets measured. Nothing more, nothing less.
What gets measured gets measured.
What happens next is entirely up to you.
Measuring is just a ...
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It’s relatively easy to be a leader when everything’s going well. But what about those times when things go wrong? What do you do then? It turns out the answer is not easy…but it is simple.
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If your team isn’t performing at the level you’d like them to, maybe you need to look at where you’ve set your own bar.
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A long, long time ago, in a galaxy far, far away, I used to write monolog jokes for The Tonight Show with Jay Leno. One day after the show I happened to be sitting with Jay (no doubt having pizza; with Jay, it’s always pizza), and the conversation turned to fame. Specifically, the double-edged sword that is fame. At one ...
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In an earlier post I talked about why you should try to spend 80% of your time, energy, and resources focusing on your strengths. In other words, focusing on the stuff you do best. But what about the “other” stuff? What about the weaknesses? What about the stuff that, let’s ...