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Since my job is to help leaders produce seriously award-winning teams, I’m exceedingly (some would say irritatingly) interested in what makes great teams tick. Turns out I’m in good company! The folks at MIT’s Human Dynamics Laboratory have been working on this question for some time now, and they’ve come up with an answer. A single answer.
The MIT ...
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I was at an event recently where one business speaker asserted that there were four words you should never tell a customer: “I can’t do that.” And he had some very good reasons for this assertion:
Your competitors love it when you tell a customer, “I can’t do that.”
It’s music to their ears.
When you tell a customer, “I can’t do that,” you’re giving them an excuse to look elsewhere, and you’re opening a window of ...
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Some of you know that I used to produce a sketch comedy TV show in Seattle called Almost Live! It was on the air for fifteen years, and number one in its time slot for ten straight years. During those fifteen years, my team and I won more than 100 Emmy Awards. At the risk of sounding immodest, we were really, really good at what we did. Our ...
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It was 4:00am yesterday morning, and I was driving to the airport for a speaking engagement in Pittsburgh. This is a pretty common occurrence for me (not necessarily the Pittsburgh part, but the rest of it). All of a sudden I had one of those, “Oh no, did I leave the iron on?” moments. I forget what it was that I was actually worried about—it wasn’t the iron. Probably, “Did I lock the door?” or “Did I water the plants?” ...
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Would you hire you?
A friend and I were talking recently about Michael Gerber’s seminal book, The E-Myth Revisited, and that got us talking about the by-now-almost-cliched concept of “working on the business” rather than “working in the business.” The basic idea is that a baker (to use Gerber’s example) decides to open a bake shop, and then spends all her time baking rather than running a baking business. To grossly oversimplify, Gerber is saying that, as business owners, we need ...
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Today we’re going to do a bit of reverse engineering to see just what it is that makes us tick. Ready? Here we go:
Our life—which includes our job, our relationships, our income, our health—is determined, to a large extent, by our actions.
Our actions are determined, to a large extent, by our beliefs.
Our beliefs are determined, to a large extent, by our thoughts (and vice versa). But what determines our thoughts?
Our thoughts are determined, to a large extent, by the questions ...
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What decision will you make today?
Every movement—forward, backward, or sideways—begins with a decision. The quality of that movement is determined, to a large degree, by the quality of the decision. Making a decision is like putting your car in “drive.” You’re not going to go anywhere until you step on the gas, but by shifting into “drive,” you’re making ...
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So I got a Roku for Christmas. Now, I know that “a Roku” sounds like one of those yappy little dogs that Paris Hilton would carry around in a purse, but it’s not. It’s actually a very cool little device that sits near your TV and lets you stream movies and TV shows from sources like Hulu and Netflix. And the ...
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I just finished co-chairing (with the truly amazing Ruby Newell-Legner) a major conference for my professional organization, the National Speakers Association (NSA). By all accounts, it was a huge success (which translates, of course, into huge relief for me!). In the three days since the event ended, I’ve spent some time trying to discern what it was that made the conference so successful.
Yes, we had some truly great speakers and presenters. Yes, the format flowed ...
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We’re well into January, and I’m guessing that by now you’ve already begun abandoning your well thought out and well intentioned New Years resolutions. And they were well intentioned, weren’t they? That’s because it’s so much easier to be optimistic when you’re looking at the new year through the rosy vapors of last night’s champagne. But then stark reality ...