customer service Archives - Page 3 of 7

How Diversity Can Drive Your Team’s Innovation

Most teams that I work with claim that they would like to be more innovative. And all of them would like to see better bottom line results, such as growth in market share, and better client communication and loyalty.

So how can you get these results with your team? One word: diversity.

When I was producing my sketch comedy TV show, I took some heat because the show was perceived as being too white and too male. And you know what? That ...

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9
MAR
2016

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Change, Communication, Creativity, Leadership, Producing Results, Teams

attitude, award winning performance, Bill Stainton, business communication, business speaker, communication, communication skills, customer service, diversity, exceeding expectations, innovative thinking, keynote speaker, leadership, leadership speaker, leadership training, motivational speaker, producing results, professional speaker, small business, small business success, success, team building, teams, teamwork, thought leader, work ethic

Why Should Your Team Follow You?

Posted by: Bill Stainton

In his book Start With Why, Simon Sinek contends that the foundational, underlying question you must answer in order for your business to thrive is “Why?” Why are you in business? Why are you called to this business? Why, why, why? Sinek claims that the answer to this question will unlock the intangible appeal that draws customers to your door (or website).

I’m not as sold as Sinek is that your customers are all that interested in why you do what ...

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2
MAR
2016

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Communication, Leadership, Producing Results, Teams

attitude, award winning performance, Bill Stainton, business communication, business speaker, communication, communication skills, customer service, exceeding expectations, keynote speaker, leadership, leadership speaker, leadership training, motivational speaker, producing results, professional speaker, small business, small business success, success, team building, teams, teamwork, thought leader, work ethic

Why Your Team Isn’t Buying What You’re Selling

Posted by: Bill Stainton

Do you ever wonder why your team isn’t as excited about that bold, new project as you are? Have you ever been disappointed when your motivating pep talk (the one you practiced for hours) falls on deaf ears? It may be that you’re trying to sell them on features and benefits about which they care not a whit.

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24
FEB
2016

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Communication, Leadership, Producing Results, Teams

attitude, award winning performance, Bill Stainton, business communication, business speaker, communication, communication skills, customer service, exceeding expectations, keynote speaker, leadership, leadership speaker, leadership training, motivational speaker, producing results, professional speaker, small business, small business success, success, team building, teams, teamwork, thought leader, work ethic

The Power of Consistency

Posted by: Bill Stainton

I shouldn’t be writing this. Really. If I had any sense, I wouldn’t be writing this. I wouldn’t be writing anything. Why? Because it’s late at night on Sunday, and I have an early flight tomorrow morning. So I shouldn’t be writing. I should be in bed asleep.

So why am I writing this article, and what does it mean to you?

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18
FEB
2016

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Leadership, Producing Results, Work Ethic

attitude, award winning performance, Bill Stainton, business communication, business speaker, communication, communication skills, customer service, exceeding expectations, keynote speaker, leadership, leadership speaker, leadership training, motivational speaker, producing results, professional speaker, small business, small business success, success, thought leader, work ethic

How to Produce a #1-Rated TV Show

Posted by: Bill Stainton

It would be good to be Shonda Rhimes, wouldn’t it? She’s the creator and producer of not one, not two, but three hit TV shows: Grey’s Anatomy, Scandal, and How to Get Away with Murder. Along the way she’s made the careers of numerous actors, entertained millions of viewers, and, by the way, amassed a net worth of some $60 million. Not too bad! So how can you achieve results like this in your world, and with your people?

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10
FEB
2016

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Communication, Creativity, Customer Service, Leadership, Producing Results, Teams

attitude, award winning performance, Bill Stainton, business communication, business speaker, communication, communication skills, customer service, exceeding expectations, keynote speaker, leadership, leadership speaker, leadership training, motivational speaker, producing results, professional speaker, small business, small business success, success, teambuilding

Are You Speaking Your Customer’s Language?

Posted by: Bill Stainton

Here’s a quick quiz for you. If you want to have a great conversation with someone who speaks only Italian, and you speak both English and Italian, which language are you going to choose? If you said “Italian,” congratulations! You understand how communication works! Why then is it so often a different story when we want to have a great conversation with our customers?

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3
FEB
2016

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Communication, Customer Service, Producing Results

attitude, award winning performance, Bill Stainton, business communication, business speaker, communication, communication skills, customer service, exceeding expectations, keynote speaker, leadership, leadership speaker, leadership training, motivational speaker, producing results, professional speaker, small business, small business success, success

What Kind of Paperboy Are You?

Posted by: Bill Stainton

When it comes to customer service, one size definitely does not fit all! And yet many companies treat their customers as if they were all cut from the same cloth. Sure this makes things easier, cheaper, and more efficient. But it sure doesn’t create loyal customers!

A long time ago, shortly after the dinosaurs died off, I had a ...

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17
JUN
2015

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Customer Service, Producing Results

Bill Stainton, business speaker, customer service, keynote speaker, leadership speaker, motivational speaker

Have You Set Your Bar High Enough?

Posted by: Bill Stainton

If your team isn’t performing at the level you’d like them to, maybe you need to look at where you’ve set your own bar.

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12
APR
2015

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Producing Results, Teams

award winning performance, Bill Stainton, business speaker, customer service, keynote speaker, leadership, leadership speaker, leadership training, leading a team, motivational speaker, producing results, team leadership, teamwork

What You Should Be Reading

Posted by: Bill Stainton

It seems there are new books on leadership, sales, customer service, and every other topic coming out every day. So how do you decide what you really need to read? It turns out it’s actually pretty basic!

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5
APR
2015

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Creativity, Customer Service, Producing Results

award winning performance, Bill Stainton, books, business speaker, customer service, keynote speaker, leadership, leadership speaker, reading, reading list, success

Are You “Top of Mind”?

Posted by: Bill Stainton

You may be unforgettable to your significant other and your dog, but are you unforgettable to your customers? Unless you’re making a concerted, proactive effort, the answer is probably no.

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29
MAR
2015

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Customer Service, Producing Results

customer service, success