Customer Service

Is Your Business Impossible to Ignore?

Posted by:

When the Beatles first appeared on The Ed Sullivan Show some 50 years ago, none of us could have predicted the unprecedented heights they would subsequently scale. Yet they still electrified the nation. What was it about them that was so captivating–and, more important, how can we apply these lessons to our own businesses?

Continue Reading →
0

Wanna Buy a Fake Egg? Neither Do Your Customers!

Posted by:

I’m a geek.

How much of a geek? I am a card-carrying member of the International Brotherhood of Magicians (IBM). Need I say more? IBM has a monthly magazine called The Linking Ring, and there’s a regular column that reviews magic tricks, books, and apparatus. In the most recent issue there is a product review that ends with this sentence:

[quote style=”boxed”]So if you are looking for a fake egg that compresses into a relatively small space and pops back into its ... Continue Reading →
0

Stop Trying to Fix the Mirror

Posted by:

I don’t know what world you live in. I mean that literally. I don’t know what business you’re in, what your customers think of you, how people treat you–I don’t know any of those things. I don’t know what world you live in. But one thing that I do know, with certainty, is this:

Your world is a mirror that reflects who you are.

Motivational Speaker Bill Stainton

Continue Reading →
0

It’s Okay to Say “No” to the Wrong Customer

Posted by:

I was at an event recently where one business speaker asserted that there were four words you should never tell a customer: “I can’t do that.” And he had some very good reasons for this assertion:

Your competitors love it when you tell a customer, “I can’t do that.”

It’s music to their ears.

When you tell a customer, “I can’t do that,” you’re giving them an excuse to look elsewhere, and you’re opening a window of ...

Continue Reading →
0

Do Your Customers Trust You?

Posted by:

PnIL6eDvyZ-3MtN3CreeD5fa4ALiOPrJlcQqqydKzHY
I’m getting ready to board a plane, something I do several times a week. Each time, I’m putting my trust—and my life—in the hands of the pilot. This is, in all likelihood, a person I’ve never met, and never will meet. ...

Continue Reading →
0

A Great Business Lesson From the Grammys

Posted by:

award winning performance

Back in my Seattle TV days, I used to hang out occasionally with a guy named Dave Grohl, who was the drummer for a little trio called Nirvana. Last night, he and his current band, Foo Fighters, picked up five Grammy ...

Continue Reading →
0

Don’t Be Like Netflix!

Posted by:

award-winning performanceSo I got a Roku for Christmas. Now, I know that “a Roku” sounds like one of those yappy little dogs that Paris Hilton would carry around in a purse, but it’s not. It’s actually a very cool little device that sits near ...

Continue Reading →
0
Page 3 of 7 12345...»