Posts Tagged 'continuous improvement'

Are You Missing Out On Your Team’s Best Thinking?

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There’s a very real chance that you’re not hearing your team’s best ideas.

I wonder what that’s costing you.

Many years ago, I was the president of a local non-profit association. Among my eight or so board members was a woman whom I’ll call Chanel because it sounds exotic. Chanel was someone whom you might call a “placeholder” on the board. She dutifully showed up at every board meeting, but she didn’t really contribute anything. She sat quietly and voted on things that ...

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Why “Getting Away With It” Is the Danger Zone

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I had that dream again last night.

Maybe you’ve had it too. It’s the dream where you’ve got a final exam coming up, but you haven’t been to a single class all year.

Have you had that one?

For me, it’s typically a math test, and I have to try to read (and understand) the entire textbook in one night. Usually, I wake up before the actual exam (and it generally takes me a panicked moment or two before I realize that it ...

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Why Listening To Your Customers Will Make You Fail

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It was during a focus group that I realized my customers were lying to me.

I was working at a TV station in Portland, Oregon, and we were developing a new, nightly game show. Part of that development involved focus groups.

Maybe you’ve participated in a focus group. In our case, the process went like this. Our focus group research company somehow found several groups of likely viewers, paid them twenty bucks or so to come to a meeting room, and then ...

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How To Be As Good As Jerry Seinfeld

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Are you better today than you were yesterday?

I don’t mean physically. We all catch colds, we all have occasional aches and pains—particularly as we get older. No, I mean are you better at what you do? Are you better at your job? Are you better with your customers? Are you better with your team? Are you a better leader?

And, by the way, if you’re already a superstar—if you’re already at the top of your game—well, sorry. You can’t hide behind ...

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