Teams

On December 29, 1972, Eastern Air Lines Flight 401 crashed into the Florida Everglades, killing more than 100 passengers and crew members. That, of course, would be tragic under any circumstances. What makes this incident doubly tragic, though, is that the accident was entirely preventable. In fact, had the story had a happier outcome, the cause of the crash would have been almost laughable.

So why did Eastern Air Lines Flight 401 crash?

Because the two pilots were too busy trying to ...

Fight or flight? This way or that way? Yes or no?

Each of these three questions describes a brain under pressure. Could be your brain, could be mine. When it comes to pressure situations, we all tend to default to the same mode: a binary mode.

In other words, when we’re under pressure and need to make a decision, we all have a tendency to simplify the situation to two choices, and ...

It’s great when people agree with you, isn’t it? It’s a wonderful validation — of your thoughts, your ideas…of you. It makes you feel all warm and fuzzy inside. Yes, it’s great when people agree with you.

Except it doesn’t move the needle. Especially when the agreement comes too early.

There’s a great scene in the old TV series The West Wing. Leo McGarry is the Chief of Staff to liberal Democratic president Jed Bartlet. In this scene, Leo is offering a ...

Engagement drives results.

That makes sense, doesn’t it? When your team is more engaged, you get better results. But it turns out the reverse is just as true, if not more so.

Results drive engagement.

When I was producing my hit comedy TV show in Seattle, my team and I would look at the ratings every week. It was a point of pride for us that we were number one in our time slot for ten straight years. Seeing the numbers there in ...

I saw a moose yesterday.

He wasn’t easy to see. He was standing among some aspen trees and was camouflaged by shadow. But I saw him.

I’ve spent the past week driving and hiking through the Grand Tetons and parts of Yellowstone. Wildlife here is abundant — and elusive. While you can occasionally see a moose or bear leisurely crossing the road, more often than not, you have to look for them. This means you have to do two things if you ...