Imagine you’re in this situation. You’re a professional hockey player. You’re playing in the Stanley Cup Playoffs. It’s the deciding game; you’re in overtime. There are 10 seconds left, and suddenly, one of your teammates passes the puck to you.
What would you do? Would you panic? Would you choke? Would you rise to the occasion and save the day?
How would you feel? Nervous? Alarmed? Excited? Confident?
Overtime in the deciding game, 10 seconds on the clock…and it’s all up to you.
That’s ... Continue Reading →
A friend of mine got a flat tire on the way to the airport last week. It was a crisis, and she missed her flight.
I got a flat tire on the way to the airport several years ago. It was an inconvenience, and I made my flight.
What was the difference between the two incidents?
When I have an important flight, I get to the airport ridiculously early. My travel mantra is, “I’d rather be bored at the airport than panicked on ... Continue Reading →
I just saw the new Mission: Impossible movie. I’m not going to give anything away here (because you may not have seen it yet, and besides, I’m not that kind of a jerk), but it is absolutely filled with high-pressure situations!
As in the previous five installments, Tom Cruise plays Ethan Hunt. And, as in the previous five installments, there’s a lot at stake. What I find interesting, though, is that the three elements that create a high-pressure situation for Ethan ... Continue Reading →
On December 29, 1972, Eastern Air Lines Flight 401 crashed into the Florida Everglades, killing more than 100 passengers and crew members. That, of course, would be tragic under any circumstances. What makes this incident doubly tragic, though, is that the accident was entirely preventable. In fact, had the story had a happier outcome, the cause of the crash would have been almost laughable.
So why did Eastern Air Lines Flight 401 crash?
Because the two pilots were too busy trying to ... Continue Reading →
Fight or flight? This way or that way? Yes or no?
Each of these three questions describes a brain under pressure. Could be your brain, could be mine. When it comes to pressure situations, we all tend to default to the same mode: a binary mode.
In other words, when we’re under pressure and need to make a decision, we all have a tendency to simplify the situation to two choices, and ... Continue Reading →
It’s great when people agree with you, isn’t it? It’s a wonderful validation — of your thoughts, your ideas…of you. It makes you feel all warm and fuzzy inside. Yes, it’s great when people agree with you.
Except it doesn’t move the needle. Especially when the agreement comes too early.
There’s a great scene in the old TV series The West Wing. Leo McGarry is the Chief of Staff to liberal Democratic president Jed Bartlet. In this scene, Leo is offering a ... Continue Reading →
Engagement drives results.
That makes sense, doesn’t it? When your team is more engaged, you get better results. But it turns out the reverse is just as true, if not more so.
Results drive engagement.
When I was producing my hit comedy TV show in Seattle, my team and I would look at the ratings every week. It was a point of pride for us that we were number one in our time slot for ten straight years. Seeing the numbers there in ... Continue Reading →
I saw a moose yesterday.
He wasn’t easy to see. He was standing among some aspen trees and was camouflaged by shadow. But I saw him.
I’ve spent the past week driving and hiking through the Grand Tetons and parts of Yellowstone. Wildlife here is abundant — and elusive. While you can occasionally see a moose or bear leisurely crossing the road, more often than not, you have to look for them. This means you have to do two things if you ... Continue Reading →
What’s your story?
Why are you in business? How did you start? What drove you to do what you do? If you work in a larger corporation, what’s their story? Do you know?
Your story, and that of your company is a great way to attract and engage customers (as well as employees) — and yet most of us never take advantage of this incredibly powerful tool.
I once worked for a 92-year-old woman with a voice that sounded like 50-grit ... Continue Reading →
What is it that defines a truly great leader? Why is it that names like Joan of Arc, George Washington, Abraham Lincoln, and Mother Teresa resonate throughout history, while countless others are forgotten—or footnotes at best? How do you know when someone is a truly great leader?
How do you know if you are a truly great leader?
Here’s the test, and it may be a harsh one if you’re being honest with yourself:
Would your followers (your employees, your team ... Continue Reading →