Leadership

Are You Missing This Opportunity To Engage Your Customers?

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What’s your story?

Why are you in business? How did you start? What drove you to do what you do? If you work in a larger corporation, what’s their story? Do you know?

Your story, and that of your company is a great way to attract and engage customers (as well as employees) — and yet most of us never take advantage of this incredibly powerful tool.

I once worked for a 92-year-old woman with a voice that sounded like 50-grit ...

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Will You Fail This Ultimate Leadership Test?

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What is it that defines a truly great leader? Why is it that names like Joan of Arc, George Washington, Abraham Lincoln, and Mother Teresa resonate throughout history, while countless others are forgotten—or footnotes at best? How do you know when someone is a truly great leader?

How do you know if you are a truly great leader?

Here’s the test, and it may be a harsh one if you’re being honest with yourself:

Would your followers (your employees, your team ...

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How To Produce Under Pressure Like A Concert Pianist

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Last night I attended a performance by the Seattle Symphony of Rachmaninov’s Third Piano Concerto. If you’ve ever seen the movie Shine, you know how daunting this piece is to a concert pianist. It’s a 40-plus minute workout, consisting of 30,000 individual notes, all of which have to be performed—often at lightning speed—in a particular order; with nuance, dynamics, and passion; live; from memory; in front of a discerning audience of several thousand people, and an even more discerning orchestra ...

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How The Pressure Of The Holidays Can Make You Better Under Pressure

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As I’m writing this, the U.S. Thanksgiving weekend is just ending, and we’re all well into the throes of the holiday season.

There’s nothing quite like the pressure of preparing a Thanksgiving dinner for roughly 30 people. It’s an exercise in cooking, kitchen resource allocation, family dynamics, political diplomacy, alcohol distribution, and traffic flow, just to name a few.

And there’s only one chance to get it right.

Whether you celebrate Thanksgiving or not, this probably sounds familiar. If you’re a leader, you’ve ...

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Why Talking To Experts Will Make You A Better Leader

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In a few hours, I’m going to be delivering a keynote for about 800 college and university professors. These professors come from a wide variety of disciplines. I arrived at the conference just yesterday, and already I’ve had fascinating conversations about the effect of driverless vehicles on supply chain delivery, big data’s impact on healthcare, and Chinese political history.

As I said, it’s been fascinating.

Now here’s the thing. I’m not an expert on any of these topics. But the people I ...

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What To Do When You Feel Like A Fraud

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Do you feel like an imposter?

It’s okay. Really. Most high-achievers do, at least occasionally. (My research indicates that the percentage may be as high as 80%!) There’s even an official name for it: Imposter Syndrome.

Imposter Syndrome. It’s that feeling that maybe you’re not quite as good at your job as others think you are. The feeling of being in a little over your head. And the feeling that, at some point (probably on the same day), everyone is going to ...

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Is A Lack Of Trust Killing Your Team?

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Does your team trust you?

Do they trust that you will:

  • share the credit when things go well?
  • have their backs when things go wrong?
  • be honest with them about what’s going on in the company?
  • make the right decision at crunch time?
  • deal with problems quickly, fairly, and appropriately?

As my colleague, Hall of Fame speaker David Horsager, author of The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line, says,“Everything of value is built on trust.”

How ...

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This Simple Technique Can Reduce Your Pressure Immediately

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What do you do when you’re under pressure? How can you be at your best when it matters most? If only there were something that could reduce that pressure—immediately.

Well, I’ve got good news for you. There is something that can immediately reduce your pressure, and it’s not tequila. First of all, tequila can be expensive. And second, tequila is not always around. The technique I’m going to tell you about is absolutely free, and it’s something that is always available ...

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How To Keep From Crashing When The Engine Stops

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The single-engine Cessna 172 was about 1,500 feet above the Pacific Ocean when that engine stopped.

I still don’t know why it stopped. All I know is that I was the pilot and the sole occupant of the plane. I had just taken off from a small airport in Western Washington. The pre-check had been routine. The takeoff had been uneventful. The sky was blue, the wind was calm. It was a beautiful day for flying.

And then the engine stopped.

What would ...

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Is Lack Of Preparation Adding To Your Pressure?

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Twenty-seven minutes and fifty-five seconds.

That’s the time I had to hit—exactly—every week for fifteen years.

27:55. Not a second more. Not a second less. 27:55.

Welcome to the world of television production, where the clock is your master. You’re always aware of it. You go on the air at 11:30pm, every Saturday, whether you’re ready or not. Whether you feel like it or not. And, exactly twenty-seven minutes and fifty-five seconds later, you fade to black. Every week.

You’ve felt the pressure of ...

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