There’s a very real chance that you’re not hearing your team’s best ideas.

I wonder what that’s costing you.

Many years ago, I was the president of a local non-profit association. Among my eight or so board members was a woman whom I’ll call Chanel because it sounds exotic. Chanel was someone whom you might call a “placeholder” on the board. She dutifully showed up at every board meeting, but she didn’t really contribute anything. She sat quietly and voted on things that ...